FAQS
HOW CAN I PAY?
We accept Visa, Visa Debit, MasterCard and American Express and Paypal.
IS IT SAFE TO ORDER ONLINE?
Yes! We use industry standard encryption systems and ensure your personal details are
kept safe.
We ship all of order orders using insured shipping methods, you can rest assured that your order will arrive safely, otherwise it's up to us! Don't worry about the goods arriving damaged due to improper handling during shipping. Order with confidence that your order will arrive in perfect condition. You are 100% covered! The Tidy Agent will place a new order if your package is reported lost or damaged in transit or items are missing.
HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
Once you have placed your order, you will be directed to an order confirmation with the
details of your order. This information will also be emailed to you. Once our logistics team
have processed your order they will send out all the shipping details you require to track
your order! If an email does not appear to have arrived, please check your spam folder.
CAN I MAKE CHANGES TO MY ORDER?
Please email us ASAP to make changes to your order. Please email us at info@thetidyagent.com.au.
CAN I TRACK MY ORDER?
Once you receive your shipment email, you can check the status of your order at any time
using the tracking number in the email.
WHAT SHOULD I DO IF I RECEIVE A FAULTY OR DEFECTIVE ITEM?
We are sorry to hear that! Please contact us within 14 days of receiving your goods via our
email info@thetidyagent.com.au with your order number. Our customer
service team will take care of it as soon as possible!
WHERE DO YOU SHIP?
We ship worldwide.
HOW LONG DOES IT TAKE TO SHIP?
Usually 5-8 business days within Australia. 7-21 business days internationally.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY PACKAGE IS DELIVERED?
If there is a safe place on the property, the shipping company can leave the package there.
The shipping company will leave a card stating that they attempted to deliver the package
and will give you information about where the package was sent and how to contact the
company to reschedule delivery or get information about where you can pick up your
package.
CAN I SEND TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, of course! You can have your package sent to a different address. Please contact us
within 24 hours so we can change the address before we ship the product! If you choose to have your package delivered at your place of work, always include the name of the
company or organization and the name of the contact person in the address field to ensure your package is delivered correctly.
WHAT HAPPENS IF MY PACKAGE DOES NOT ARRIVE?
We ask that you wait up to 4 days after the promised delivery date for your package in the
event of a delivery delay. We always do our best to get your package to you as soon as
possible. If you still have not received your order after this time, please contact us with your order number and we will investigate the matter for you.
RETURNS:
For more information on exchanging your packages, please see our return policy.
DUTY:
If you have received an item that has been shipped from outside the UK, EU or other
countries, a customs charge may apply. Please note that customs duties may be charged
when the package is delivered. These must be paid at the post office. The buyer is
responsible for paying the customs fees. For more information, please contact your local
postal authority.
DO YOU HAVE A PHYSICAL BUSINESS?
Since we are an online-only retailer, we do not have a retail store.
HOW CAN I CONTACT YOU?
Please email info@thetidyagent.com.au