Privacy Policy

This Privacy Policy explains how The Tidy Agent collects, uses, discloses and protects your personal information when you visit or make a purchase from www.thetidyagent.com.au.

What Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and interaction, including:

  • Your browser type, IP address, time zone, and cookies

  • Pages or products viewed, search terms used, and how you navigate the site

We collect this Device Information using technologies such as:

  • Cookies – small data files stored on your device

  • Log files – track actions and site interactions

  • Web beacons, tags, and pixels – record browsing behaviour

When you place or attempt to place an order, we collect:

  • Your name, billing and shipping address, payment details, email, and phone number

This is referred to as Order Information.

When we refer to “personal information”, we mean both Device and Order Information.

How We Use Your Personal Information

We use Order Information to:

  • Fulfil orders (process payments, arrange shipping, send confirmations)

  • Communicate with you about your order or product inquiries

  • Detect potential fraud or risk

  • Send marketing or promotional content (if you have opted in)

We use Device Information to:

  • Improve and optimise our website and user experience

  • Monitor website performance and security

  • Help identify fraudulent activity

Sharing Your Personal Information

We only share your personal information with third parties who assist us in running our website and fulfilling orders. This includes:

We may also disclose your information:

  • To comply with Australian laws and regulations

  • In response to a legal request (e.g. subpoena, court order)

  • To protect our rights or defend against legal claims

Behavioural Advertising

We may use your personal information to show you targeted ads or marketing that we believe is relevant to you.

You can opt out of targeted advertising via:

Do Not Track

Our website does not alter its data collection practices in response to "Do Not Track" signals from your browser.

Your Rights (Australia)

As an Australian resident, you have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete your personal information

  • Opt out of direct marketing communications at any time

To exercise these rights, contact us at info@thetidyagent.com.au.

Data Retention

We retain your order information for our records unless and until you ask us to delete it, as required by Australian law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. Any updates will be posted to this page with a revised effective date.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us at info@thetidyagent.com.au